Privacy policy

Introduction

This Privacy Notice explains how Black Diamond Gym (referred to as "we", "our",or "us") collects, processes, and protects your personal data. We handle your information to provide services, operate our business, meet our contractual and legal obligations, ensure system and customer security, and pursue legitimate interests. Identity of Data Controller Black Diamond Gym is the data controller for the personal data we process. Our contact information is:
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Black Diamond Gym, 60 Roden St, Ilford IG1 2ZP
info@blackdiamondgym.co.uk
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If you have any queries about this Privacy Notice, please contact us at info@blackdiamondgym.co.uk

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We collect your personal data when you:
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When Do We Collect Personal Data?

Signup for a membership at Black Diamond Gym.
Visit or browse our website. See our Cookie Policy.
Register interest for new services or facilities.
Complete an online membership agreement or book classes.
Participate in gym events or activities.
Use our gym equipment or facilities.
Provide feedback or ask questions.
Contact our support team via phone, email, or online chat

What Personal Data Do We Collect?

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The information we collect includes:
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Personal Identification: Name, date of birth, address, email, phone number, health information, and any requirements for disabled access.
Payment Information: Credit/debit card details and other banking information (note: we do not store card details on our servers).
Usage Records: Details of your visits, class bookings, and gym activities.
Preferences: Your preferences for services and products.
Membership Details: Payment dates, services used, and account-related information.

How Do We Use Personal Data?

Process and manage your membership.
Communicate about our services, membership updates, and operational matters.
Process payments and handle billing.
Improve your experience and provide relevant services.
Conduct marketing and promotional activities (with your consent).
Respond to queries and provide support.
Ensure health and safety, prevent fraud, and comply with legal obligations.

Basis of Lawful Processing

We process your data based on:

Contractual Necessity: For membership management and service provision.
Consent: For marketing and promotional communications.
Legal Obligations: Compliance with legal requirements.
Legitimate Interests: To improve services, conduct marketing, and ensure security.

Retention

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We will retain your personal data for as long as necessary for processing. Typically, data is kept for the duration of your membership and up to 6 years after cancellation for legal and operational reasons. We may contact you during this period with updates and offers if you have not opted out of marketing.

Cookies

We use cookies to enhance your experience on our website. For details on cookies and how to manage them, please refer to our Cookie Policy.

Keeping Your Personal Data Secure

We implement appropriate measures to protect your data. Our service providers are required to adhere to strict data protection standards. Communications over the internet may not be fully secure, and we cannot accept liability for any unauthorised access beyond our control.

Disclosure to Third Parties

We may share your data with:
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Service providers and partners for membership management and support.
Legal authorities if required by law.
Corporate partners for managing membership schemes.
Legitimate Interests: To improve services, conduct marketing, and ensure security.

Use of Personal Data for Automatic Decision Making

We do not use your data for automatic decision making.

Your Privacy Rights

You have the right to:
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Access your data.
Rectify any inaccuracies.
Erase your data when no longer needed.
Restrict processing in certain circumstances.
Object to processing for direct marketing.
Withdraw consent if applicable.

To exercise these rights, please contact us at info@blackdiamondgym.co.uk

Changes to This Privacy Notice

We may update this Privacy Notice periodically. Significant changes will be communicated to you.